Refund and Returns Policy

Last updated: 23 October 2026. This policy covers physical goods bought from our online shop. It does not limit your statutory consumer rights.

Change of mind

Tell us you wish to cancel within 14 days after the day you receive your order. If goods from one order arrive separately, the period runs from receipt of the last item. You then have 14 days from telling us to send them back. You can also cancel before dispatch.

Email info@thespectrumspacecic.co.uk with your order number and the items you wish to return, or write to The Spectrum Space CIC, 66 Lythwood Road, Bayston Hill, Shrewsbury, SY3 0NL. No special wording or reason is required. Contacting us helps us identify your return; it is not a requirement to obtain permission to exercise your cancellation rights.

Returning goods

For change-of-mind returns, you pay the direct return-postage cost. Pack the goods securely and retain proof of posting. A tracked service is recommended for valuable items. Send returns to the address above; this is a postal address, not an in-store collection or drop-off service.

You may inspect goods as you reasonably would in a shop. We may reduce a change-of-mind refund to reflect loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. This can include opening sealed trading-card packs or booster products. There is no automatic restocking fee or blanket exclusion of opened products. Faulty-goods rights remain unaffected.

Refunds

For cancellation of a whole order, we refund the goods and the original standard delivery charge. Return-postage costs for a change of mind are not refunded. We refund within 14 days of receiving the goods back or evidence that you sent them back, whichever is earlier, using the original payment method unless you agree otherwise, without a refund fee. Bank processing may take additional time.

Faulty, damaged or incorrect items

Email us with your order number and a description of the problem. Photos can help, but are not a condition of your statutory rights. Please contact us before paying return postage so we can arrange an appropriate return or reimburse reasonable costs. The cost of returning faulty, damaged or incorrectly supplied goods is ours.

Your legal remedies can include a refund, repair or replacement. You normally have a 30-day short-term right to reject faulty goods; rights may continue after that period. These rights apply independently of any manufacturer warranty. A missing courier payment or limited parcel compensation does not limit our responsibilities to you.

Optional cancellation form

You may copy the following into an email or letter, but do not have to use it:

To: The Spectrum Space CIC, 66 Lythwood Road, Bayston Hill, Shrewsbury, SY3 0NL; info@thespectrumspacecic.co.uk.
I/We give notice that I/We cancel the contract for the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):

Questions or complaints

Email info@thespectrumspacecic.co.uk. We aim to respond within two working days. Please include your order number where available.